Responsible Gambling
At Cleobetra casino, we are dedicated to providing a secure and enjoyable online gaming environment for all our players. While we want you to have fun, we also recognise that gambling should always be a form of entertainment and never a financial burden or source of stress. Our Responsible Gambling policy outlines our commitment to preventing problem gambling and ensuring that you have the resources and support to play responsibly.
Our Commitment to Responsible Gambling
Cleobetra casino is committed to promoting responsible gambling practices and helping our players maintain control over their gaming activities. We believe in transparency and providing you with the necessary tools to manage your play effectively. Our policies are designed to protect vulnerable individuals and minors, and to assist anyone who may be experiencing gambling-related difficulties.
Understanding Responsible Play
Responsible gambling means enjoying the excitement of casino games without letting it negatively impact your life. It involves:
- Gambling only what you can afford to lose.
- Setting time and money limits and sticking to them.
- Not chasing losses.
- Balancing gambling with other activities.
- Avoiding gambling when feeling stressed, upset, or under the influence of alcohol.
Tools for Responsible Play at Cleobetra casino
We provide a range of self-help tools within your Cleobetra casino account to help you manage your gambling:
- Deposit Limits: Set daily, weekly, or monthly limits on how much money you can deposit into your account. Once a limit is reached, you will not be able to deposit more until the period resets.
- Loss Limits: Control the maximum amount you are willing to lose over a set period.
- Session Limits: Restrict the amount of time you can spend playing on our site per session.
- Time-Out (Cool-Off Period): Take a short break from gambling for a period ranging from 24 hours to 6 weeks. During this time, you will not be able to log in to your account.
- Self-Exclusion: If you feel you need a longer break, you can self-exclude for a minimum of 6 months, or for a period of your choosing up to 5 years, or permanently. During self-exclusion, your Cleobetra casino account will be closed, and we will take reasonable steps to prevent you from opening new accounts.
- Access to Account History: Easily review your transaction history, including deposits, withdrawals, and game play, to keep track of your spending.
These tools can be accessed directly from your account settings. If you need assistance setting them up, please contact our Customer Support team.
Recognising the Signs of Problem Gambling
It can sometimes be difficult to recognise if gambling is becoming a problem. Here are some common signs to look out for, either in yourself or in someone you care about:
- Spending more money or time gambling than you intended.
- Chasing losses to try and win back money.
- Gambling affecting your work, relationships, or financial situation.
- Feeling irritable, anxious, or depressed because of gambling.
- Lying to family and friends about your gambling habits.
- Having difficulty stopping or cutting down on gambling.
- Borrowing money or selling possessions to gamble.
If you recognise any of these signs, please consider seeking help.
Seeking Professional Help
If you or someone you know needs help with problem gambling, please reach out to professional support organisations. These services are confidential and offer free advice and support:
- Gambling Help Online: A national service providing free, confidential 24/7 support and counselling to people affected by gambling. Visit www.gamblinghelponline.org.au or call 1800 858 858.
- Problem Gambling Australia: Provides links and resources to state-specific gambling help services across Australia.
- Gambling Awareness Australia: Offers resources and information about responsible gambling and where to find help.
Protecting Minors
Cleobetra casino strictly enforces a minimum age requirement of 18 years for all players. We employ robust age verification procedures to prevent minors from accessing our services. If you share your computer or mobile device with individuals under 18, we recommend installing parental control software such as Net Nanny or CyberPatrol.
Our Customer Support Team
Our dedicated Customer Support team is trained to assist you with any questions or concerns regarding Responsible Gambling. They can provide information on our tools, help you set limits, or guide you to professional support services. Please do not hesitate to contact us via live chat or email.
Cleobetra casino is committed to fostering a safe and responsible gaming environment. Play smart, stay in control, and enjoy your time with us!
